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Version: 2.0.0

How to get Support

If you need assistance with Caesar, there are several ways to get support.

  • Visit the official forum to ask questions and find answers from the community. Please make sure to follow the forum guidelines.
  • Join the Discord server to get help directly from other users and the Caesar team. You can post in community channels or open a private support ticket.

Users with 🥈 Silver or 🥇 Gold support tiers receive direct support from Caesar staff for free.

How Support Mode Works​

In some cases, a Caesar staff member may need to log into your instance to assist you. For this, Caesar provides a secure built-in Support Mode.

You can activate it from your Caesar panel or via the command line:

security mode support activate

This generates a temporary access code that contains encrypted login credentials. You will then need to share this code with the support staff member.

Example Output​

Q0FFU0FSJTEyMy40NTYuNzguOSV0ZW1wLTU4OTk6TmpMNHk2SVpUSTY5ZjZnJiZDQVMtRU5DUiMyU1JUODlMU0YyMDM2M3F3THo1ZTk4NVhCR1RyS1NXczlNcVQ1Y2VhTG83RlNWMzBjVg==

When decoded, this string looks like:

CAESAR%123.456.78.9%temp-5899:NjL4y6IZTI69f6g&&CAS-ENCR#2SRT89LSF20363qwLz5e985XBGTrKSWs9MqT5ceaLo7FSV30cV

Breakdown​

  • CAESAR% identifies the string as a Caesar support access token.
  • 123.456.78.9 is the IP address of your Caesar instance.
  • temp-5899:NjL4y6IZTI69f6g is a temporary username and password (in username:password format).
  • &&CAS-ENCR#... is an encrypted identifier generated from your server’s MAC address and two unique internal values. This makes each support token unique and secure.

Security Details​

  • The temporary account is valid for 10 minutes only.
  • You may end the session any time.
  • When a supporter attempts to log in, you must manually approve the login.
  • All support clients used by Caesar staff carry a digital certificate to verify their identity.

Why It’s Safe​

Support Mode has been designed with privacy and control in mind. You stay in control at all times – without any hidden background access. The token is encrypted, time-limited, and requires your confirmation before anyone can log in.